Shipping Policies

Shipping & Delivery Information

Carrier: We partner exclusively with DHL to provide fast, reliable, and secure delivery for all orders.

Order Processing: Orders are typically processed within 1–2 business days after payment is confirmed.

Customization: Please allow 2-3 weeks for customization and shipping, depending on the complexity and detail of your jewelry piece. We greatly appreciate your patience during this time. For 18K Gold items, 2-4 weeks. 

Shipping Time: Once your item is ready and shipped, DHL will provide a tracking number. Based on our experience, deliveries generally take 7–12 days.

Shipping Costs: Costs are calculated at checkout according to DHL’s rates.

Tracking: Use the DHL tracking number provided to monitor your shipment in real time.

International Shipping: We ship worldwide via DHL. Please note that customers are responsible for any customs duties or taxes that may apply.

Delivery Address: Please double-check your delivery address. We cannot be held responsible for packages sent to incorrect addresses.

For any questions regarding shipping or your order, feel free to contact us at demirelli.jewelry@gmail.com or via phone at +961 3 799548 (Lebanon) or +1 365 383 2078 (Canada) .

Thank you for choosing Demirelli! Your satisfaction is our top priority.